Kudos to TechHit support

I so rarely have a positive experience with anyone's tech support :-) that I need to give props to TechHit for their excellent support. In brief, I was having trouble dealing with a problem with Windows XP's sort order, in which three files would be sorted as so:

file1.ext
file2.ext
file.ext

I can't think of *any* good reason why the unnumbered file should sort after the numbered ones: according to all rules of alphabetization and common sense, it should be:

file.ext
file1.ext
file2.ext

and this issue becaome apparent when testing TechHit's MessageSave utility (http://www.techhit.com/messagesave/). I sent an email to their tech support crew, and they actually replied with some things to try, listened to my feedback, and ended up solving the issue! Good job, people. Note that it wasn't really their problem (ahem, Microsoft) and this was a pre-sales technical issue, as I hadn't yet purchased the product.

By the way, the resolution was to use an underscore as the separator (which is configurable with the advanced options of MessageSave). Then the proper sort order is achieved:

file.ext
file_1.ext
file_2.ext

So for those of you keeping score:
TechHit +1
Microsoft -1